I was very happy with their service while I lived in Harrington, DE. Once I moved to Felton, DE, they stopped being awesome. They were, coming out every other, or every 3rd week. After 8 weeks, they finally figured out that we were "outside the service area," and promptly cancelled our service. Supposedly, they are not supposed to service people North of rt 12. Meanwhile, there is a house 1/4 mile away, still North of rt12, with Peninsula trash cans out front, that are serviced just fine. They just couldn't communicate to their drivers that they had to keep going up the road to get to us. So, they cancelled, told us we would be refunded the money we had paid for the last quarter. I received a bill 3 weeks later for the next quarter! I called, and they told me to disregard the bill.. but I will certainly be keeping an eye on my bank account, as they have my card #. Horrible service. I switched to Republic, and have had no issues thus far.
We have been with Peninsula for 3 years and couldn't be happier. They come when they are supposed to and do what the are supposed to do. Trash is always on time, propane comes when it is needed and they worked with me on the bill when I was having a financial problem. We recently had a plumbing problem and they sent Chuck Smith out. He looked at our toilet and gave us an estimate. When we were ready to replace the toilet we called and he came out that day and did a great job. He was super polite and efficient. We would recommend him to anyone who needs his service.
I am very disappointed with the service that the trash collection has done (or has not done)over the last few months. I have called multiple times and have been told that my trash would be picked up, which never happened. Getting in contact with someone on the phone is almost impossible, either no one picks up or you are on hold for 20 plus minutes. Both my recycle and trash cans are filled to the top and I am hoping that they show up today. I will be taking my business to someone that actually picks up the phone and the trash. I am tired of paying for something when it is not being completed. Tired of being nice.
Chuck the master plumber worked diligently to find and correct our pump problem all day in near zero temperatures. No complaining or sarcasm. By days end we had water and heat !!!
Peninsula rates very high in service ! I had a plumbing leak and they were at my door in less than an hour ! Chuck Smith and Kevin were the plumbers . Excellent, knowledgeable, courteous, efficient, 5 STAR
Peninsula is a US Plumber based in Seaford, Delaware. Peninsula is located at 40 S Market St, Seaford, DE 19973, USA.
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