Jan 3, 2018, Another day goes by, still nobody called, nor showed up. several more calls into them and left messages with no results.
Storage side of things is good.
Said he had to order a part and it would be in Monday, that would have been December 11 2017
Oh...apparently the owner is too rich and famous to talk or respond!
They schedule a day technician would be out, Tuesday January 2 2018, We wait patiently all day, finally called them to see when they were coming at 3pm. Customer service said they are running late, but would be out today. Now 6:26pm, office is closed, no one to contact. No show, no call.
Don't waste your time with this extremely poorly run, overpriced and quite lousy company. They are many other good options, just wish we knew this before.
Thursday December 7 2017, Technician out to house for service call. spent about 5 minutes to go to furnace, turn on thermostat, and say, he needs to replace the circulator motor. Didn't do any troubleshooting, remove the four bolts to try to free motor after it has been sitting all summer, which is the typical troubleshooting.
HAD TO LEAVE ONE STAR SINCE YOU CAN'T LEAVE ZERO
Probably the worse service I could imagine. Too bad I had to offer any star! Made an appointment a week ago and scheduled an A/C tune up on Friday, June 9. Received a call early Friday, cancelling appointment due to a technician's injury. Changed my schedule for the day but S_ _ _ happens, no problem. Rescheduled for the following Monday, June 12, 2017. At 4:45 pm, no technician and no call from Peninsula. Called them and was immediately transferred to a manager. I was told that they had to tend to other people who had their A/C units go down. Apparently it didn't matter that I rescheduled two days of work appointments for A/C maintenance. I guess the high dollar emergency rip-offs supersede routine maintenance and my schedule!!!
Don't even get me started on automatic propane fill up, as they skipped up, but charged for the month and we ran out.
Peninsula Oil icon on Google Earth is plotted incorrectly. South Market street is "South" near Blades.
ABSOLUTELY THE WORST!!!
I became the "bad guy" because of my insensitively to customers that were down, without A/C. So Peninsula's short staff now became my problem. Been a customer for four years but will find another company more sensitive to their commitments and my needs. Awful, awful service!
Never heard a word from Peninsula Oil & Propane. Three weeks go by. No phone call, no communication. We called them to see when the part would be in and technician out to install.
Peninsula Oil Propane is a US Storage based in Seaford, Delaware. Peninsula Oil Propane is located at Market Street, Seaford, DE 19973, USA.
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