I would like to update my review.....Dover Pools has a new manager that read my review below. He took the time to contact me to get the full story and proceeded quickly to make things right. Steve Jost was very diligent in getting the situation solved and wanted nothing more than to satisfy an unhappy customer. We came to a mutually agreeable and very fair solution. I have changed my review from a one star to a five star because of his dedication to customer satisfaction. Thanks again Steve for doing such a great job....you are a true asset to Dover Pools!
Chris was super helpful.
Great place.
Great service and selection of product
Quick water test. Everything we needed to transition from Baquacil to salt
My husband & I purchased a hot tub from the Seaford store approx. 12 years ago. We have always purchased all of our chemicals and spa needs from this store. We have been loyal and faithful customers for the past 12 years. This fall when we started up our hot tub for the season, it wouldn't heat up and the jets wouldn't run. Long story short, we spent approx. $1,000.00 on new parts and service calls (4 visits all together). When the tub still wouldn't work, the service man told us it was basically shot and that he was surprised it lasted this long. When asked if he would take the new parts out of the tub (which hadn't been used since it wouldn't work) and refund our money, he told us the only thing they could do is give us credit toward another hot tub. In the midst of all this, thinking our tub would be up and running, I purchased test strips in the amount of $19.99. My husband & I have finally decided that we're not going to purchase a new one at this time. I went to the store to return the test strips and since it was over 30 days from the date of the purchase, they would not refund my money, even after explaining the whole situation to them. After spending a grand for NOTHING, they wouldn't even make an exception and refund a 20 dollar purchase. Needless to say, if we do decide to purchase a hot tub in the future it certainly will not be from Dover Pools! I rated this 1 star but only because zero is not an option.
Dover Pools is a US Store based in Seaford, Delaware. Dover Pools is located at 23643 Sussex Hwy, Seaford, DE 19973, USA.
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