OLD POST:
I saw a truck I've been searching for on their website, called and reached Michael who I explained that I lived several hours away and I wanted to come take a look at the truck. He agreed to at least give me a fighting chance by ensuring it stayed on the lot until I arrived the next evening. He set me up with Mr. A. Parker who went above and beyond of what I ever expect a salesman to. He answered every question I had, and he ensured everything went as smooth as possible. I met their GM Mr. Malone and usually dealer GMs are pushovers, but Mr. Malone was definitely a leveled person.
Had an issue with the title, spent about $96 to get it back from Texas to the dealer to correct and they refused to reimburse the money for their mistake. They agreed it was their fault, but stated it was the cost of doing business.
I bought a 2008 dodge from about 800 mile from a egr sevice (diesel) the sevice department said it was done I asked about the crankcase filter he said that it’s not a recommended part for the 67500 mile sevice but the egr was cleaned and cooler . Sherwood in Salisbury will get all my work for now and I understand Frederick is a ford dealer but I don’t think they need to touch anything but ford sales did a good job thank you sales department .
Great customer service! Logan helped me find a new car at a very affordable price. Love the new Focus and even more he found one that's stick shift. Highly recommend.
But other than that it was a good experience and i would buy from them again.
they did a fast cheap repair when i had some body damage. excellent workers
UPDATE:
Very nice staff and accommodating, I knew the deal i wanted and they made it happen. I know that it happens at all dealerships but there needs to be a way to stream line the purchase experience. 4-5 hours is a long day just to buy a truck.
Frederick Ford is a US Car Dealer based in Seaford, Delaware. Frederick Ford is located at 26905 Sussex Hwy, Seaford, DE 19973, USA.
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