Made appointment to look a certain vehicle went on time. Not on lot, sold! That was a lie, and I went to the other store there it sit unsold. They did have a truck that they jacked the price up by 5000. I will make sure nobody I know ever shop's at a hertrich store. Did I mention this is the second time this has happened in two different locations.
I saw an ad online for a used Jeep. I contacted the dealership, confirmed availability, then drove 41 miles to test drive the car. All was well. The salesman was all smiles and promises. We even agreed to a price. The issues started when I was told that I could NOT get it registered to my home address because my license was out of state (military). Then I was told to keep them from selling the Jeep, I could place a deposit on the vehicle for the three days necessary to get my license reflecting my home address. Wrong again. They then REQUIRED that I PURCHASE the car (sign all the paperwork), shy of making payment due to the holiday, until banks opened...when I could wire funds but that they would still be pulling my credit to "verify my identity" even though this was a CASH transaction, they had my license AND passport....realize, they WERE NOT releasing the car to me. I did NOT take possession. Then they said because I wired funds from a joint account that they would REQUIRE my FOURTEEN YEAR OLD DAUGHTER (other name on account) to be on the title and they would have to pull her credit...once again, to verify her identity, even though she is LEGALLY INCAPABLE OF ENTERING A CONTRACT. The owner finally got fed up with me questioning the ridiculousness of his "policies" and cancelled the sale. I am STILL fighting to get my SEVENTEEN THOUSAND DOLLARS BACK!!!! NEVER EVER EVER DO BUSINESS WITH THESE PEOPLE!!!!
Very nice people, not pushie with their sales. Answers lots of questions about the vehicles. And put up crazy person like with a lot of questions.
Steven made the process as quick and painless as possible! We loved working with him and will go to him whenever we purchase another vehicle. He helped us get exactly what we asked for and answered all questions. Thanks Steven :)
I think our car buying experience here was the fastest, easiest and more than fair car buying experience we've ever had. I made an inquiry about a vehicle I saw online. I got an immediate response and the name of a sales person. When we got there, without an appointment, they held the door open and somehow knew we were there for a particular car. Perry was awesome, Frank was awesome, the manager was awesome. Very respectful, quick and efficient. Seriously - these guys were great. We got more than we expected for our trade-in and our payment is under what we expected. We also got an unexpected 7 year, 100,000 mile warranty on a pre-owned car. We will definitely be back when it's time to buy another car.
Hertrich Buick Gmc is a US Car Dealer based in Seaford, Delaware. Hertrich Buick Gmc is located at 26953 Sussex Hwy, Seaford, DE 19973, USA.
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